Customer Relation Management (CRM)

Customer relation management (CRM) enables a business to improve outside communication. Talking with customers builds up relationships, ensuring that users not only buy once but also come back again and again. Earlier CRM was used as a sales and support tool only, but today some of the greatest profits can come from areas like human resources, business to business or partner management and supply chain.

By compiling, processing and interpreting data about users (usually employees and customers) communications, a business can benefit from

• standardizing inside processes
• getting new employees up faster
• acquiring solid and reliable reports
• understanding customers better
• making more accurate forecasts
• enhancing contact and support management
• boosting sales and deals
• increasing customer satisfaction
• enhancing clients loyalty
• obtaining higher marketing ROI
• finding new ideas for products and services, etc

Webspark offers a variety of downloadable computer communications software to help your business advance software for business, connecting:

• Customers and sellers/advisors through the text chats to consult
• Employees to distribute information, tasks, special requests

We believe that CRM is a part of a successful business strategy that shows how interaction with customers or cooperation with business partners should be managed. While developing CRM systems our team looked for solutions to make them flexible, easily adaptable to meet different industry-specific needs.